PERFORMANCE MEASUREMENT EXPRESS (1 DAY)
This training course covers an introduction to PM, core approaches and methodologies that can help establish and successfully manage your PM framework. The course topics include:
PM Building Blocks (Performance Value Chain, Performance Structures, Programs...)
Measure Types (Input, Outcome, Outcome, Process)
Measure Types (Input, Outcome, Outcome, Process)
Performance Measure vs. Metric vs. CSF vs. KPI
Characteristics of Good Measures
Where to Start and How to Define Them?
How Many Measures To Define?
How to Prioritize Measures?
How to Prioritize Measures?
Measures Metadata
Measures Collection Template
Managing Data Sources and Data Quality
Establishing Baseline, Target and Benchmark Measures
Collecting, Analyzing, and Managing Measures
Reporting Performance to Various Stakeholders
Visualizing Performance
Data and Systems (Architecture, Available Options and Approaches...)
Performance Measurement DO’s and DON’Ts
Other...
PERFORMANCE MEASUREMENT EXTENDED WITH WORKSHOPS (2 DAYS)
This training course covers an introduction to PM, core approaches and methodologies that can help establish and successfully manage your PM framework. The course includes same topics as PM Express course, offering more detail on each topic with workshops and exercises on how to define performance measure, review sample best practice measures, create data collection templates, and other PM elements.
